Bioshock not recognised

Tiamat tiger

Noob Account
Jun 6, 2020
Hello I have installed bioshock remastered and bioshock infinite both NSP files, they both install OK but when I go to launch it comes up with you must have the software in order to play, then comes up up with a box with e shop box, the game picture has a cloud above it?switch firmware 10.0. 2
Sxos 3.0.0 but didn't work on previous
build either
Everything else works any help please