ANSWERED ck3.co.uk rating - bad feedback

[gataka]

Ahhh, apparently I am noob and I can't post on other forum sections. So I will post it here.

I receive from ck3.co.uk defective xecuter ck3i. It is stated that it comes with 90 days warranty.

I return it as ck3.co.uk support requested. After they receive it they tell me I will be refunded.

Well guess what form really long time I wasn't refunded. I las lied the refund was made. But it wasn't. For every of my next messages I receive answer that this will be fixed and I receive nothing.

But I guess it is only for misleading.

I was expecting this kind of treatment from some chines web store, but not from ck3.co.uk. I buy from there so many things. Recently I buy 15 VoolRunners. Never thought they will scam me like that. !!!

 

[pas7680]

ck3.co.uk has always been a trusted reseller, maybe there was some misunderstanding with you poor english.

 

[gataka]

No. It is exacly as it is. Here is a quota :

Message:

Hello,

I would like to be refunded.

Thank you.

Message:

Hi,

Thank you for the confirmation, your refund has been requested and should be visible in your account in the next 24 hours.

Kind Regards,

Mike
www.ck3.co.uk

------------------------------------------

Message:

Hello,

I don't see any refund. Where I need to see the refunded money, in my paypal account?

Hi,

Sorry to hear that you have not received your refund, i will chase it up with the refund team and hopefully you will receive your refund very soon.

Kind Regards,

Mike
www.ck3.co.uk

---------------------------------------------

Message:

Hello,

I have buy many times from you. I need to buy anather CoolRunner chips. But tell me haw can I buy from you again when you take my item and didn't refund me?

So far I didn't receive anything. Is this on purpose is this what your return policy works?

NO MORE ANSWERS.

 

[KhaineGB]

Instead of asking if ordering coolrunners is safe after the ck3i problem and complaining about the lack of refund, you should check your paypal and bank accounts to see if you have been credited.

If not, chase it up some more, or try calling them.

 

[paul.86]

Yep deffo recommend ck3 aka digitalmerchantsuk

Sent from my HTC Vision using Tapatalk

 

[actiondanuk]

I had a very similar problem with ck3 back last summer with an item that went out of stock, and the problem was NOT!! theyre fault in the end. It was the time it took theyre bank to process the refund with paypal and then paypal crediting my account. It can take quiet a few days sometimes.
All was sorted and i got my money back and an apology from the team at ck3.

In short they can be trusted, and im sure you will getyour refund.

 

[xXBladeXx]

if you pay for an item with paypal then get a refund the refund goes back in your bank i think so check the bank

 

[Rich007]

No. It is exacly as it is. Here is a quota :

Message:

Hi Gataka,

would you like to selectively quote things which nobody can truely verify as being correct?

Regards
Rich

yes, yes i would.

sincerely yours,
Gataka

As everyone else has said, try contacting again, and if you paid through paypal then contact them. In my experience CK3.co.uk has been nothing short of awesome, placed about 5 different orders through them at different times, and not a single problem (other than recorded delivery, which means postman won't just fire the small Coolrunner packet through my letter box, and will rather take back to the depot making me collect!)

 

[gataka]

They didn't answer on my last message.

And I can't contact paypal because the 45 days insurance have passed. It is exactly 57 days after I placed my order.

I am checking periodically my paypal account and my debit card balance.

Nothing receive.

 

[uron1000]

Don't sit and moan just Phone them. Ck3.co.uk is my prefered choice and always will be.
Just pick up the phone and you'll be sorted.

 

[gataka]

No I won't pick it. I am living in Bulgaria. To talk with them on the phone will most probably will lead to spend more money for phone bill than the ck3i price.

 

[Goldensavage]

Never had any issues with Mike at CK3.co.uk.

Got replacement parts within 2 days....

 

[gataka]

No I won't pick it. I am living in Bulgaria. To talk with them on the phone will most probably will lead to spend more money for phone bill that the prise of the ck3i.

---------- Post added at 01:17 ---------- Previous post was at 01:16 ----------

Sorry. I double post it. I don't know haw I did this.

 

[jamie321]

ck3.co.uk been good for me.
only bought a few things but fast delivery.


look at power sellers on ebay, 50000+ feedback

1000 feedback for the month

995posotive
5 negative.

sometimes things slip through the nets, life can be a pain in the butt
just use google translate to convert a letter to him and send it. sure it will be sorted eventually.

 

[gataka]

I am happy to say I have receive the refund today and big apology from the ck3.co.uk staff for the delay.

After 60 days I finally receive my refund.

---------- Post added at 10:29 ---------- Previous post was at 10:27 ----------

Date: 2012-01-23 13:20:56
Name: Mike


Message:

Hi,

The refund should not have taken this long to be processed, i will make further enquiries and insist that the refund is processed as soon as possible for you, please accept our apologies for the delay in processing your request.

Kind Regards,

Mike
www.ck3.co.uk

.

 

[weedpoppin]

i´m spain m8 i bought everything from them and never had any problem just call them bro the best service and quickest service i ever seen.... call them

 

[actiondanuk]

Glad to see you got your refund mate, like I said in my earlier post dont be put off using ck3 cuz they are really good.

 

[gastonn2024]

yes me too
very bad feelback with them, i never recepted items and they nerver refund me,and didnt reply to me

 

[scott1503]

yes me too
very bad feelback with them, i never recepted items and they nerver refund me,and didnt reply to me

the only bad feedback i can find is this thread from 2012, they have always been reliable with alot of members, either this is a one of or there is more to the story that you are not telling us.

 

[Antalpromille]

the only bad feedback i can find is this thread from 2012, they have always been reliable with alot of members, either this is a one of or there is more to the story that you are not telling us.

I never had any issues either except one of my last orders, which was sent to Republic of Korea by royal mail. I still got it just a bit later, but Mike promised that he would solve it if it didn't arrive. Highly recommended