yeah, explained to them that i sent console to be looked at and re-wired if nescessary .That the installer tried chip(cr4) on my console and also tried on there own console that they are positive boots with cr4. Told them that installer told me possibly chip was never programed or something wrong with it. They emailed me back that cr4's need to be programmed and the installer certainly should know this? and to seek help on this forum. wth?