Help making a backup of an original xbox 360

[MagicianB]

Hi, I was wondering if anyone could please explain to me what I'm doing wrong. I followed all the directions to backing up my original xbox360 game. I used the ss merger and obtained a ss file but everytime I enter the ss file in ss merger one line turns red and the other line is always blank. I've been trying to make a backup of my game for almost 4 days and still no success. Can somebody please help me out there!!

 

[Textbook]

If you know the ss is valid, ignore it and just merge. The server that hosted the database is down, so every single file is going to show up red.

 

[MagicianB]

ok thanks a lot