oops. you know them jammed drives, if the tray was stuck open and couldn't be pushed in or pulled out all they needed was the drive tray reseated in place. you can just twist the tray carefully and pop it out on the left side as you look at the drive from the front, reposition and voila sorted. i've had 5 all fixed this way no problems. worst part of it is finding the right position for the tray to start at to clear the lens moving up on closing the tray, but thats easy too for me its been at the half tray its needed to be put back at, i think you could just reset all the cog mechanism to fully open and do it from there to but i haven't needed to once yet.