it was not untill after i came on here and started telling ppl about there actions that they sent me a rma because i outted them on selling fake parts here is the email for the rma look at the time stamp
From:
[email protected]
To:
[email protected]
Subject: Re: Probe III
Date: Wed, 8 Jun 2011 16:38:07 -0400
Hello,
Please accept their sincerest of apologies. However, when the Probe III order was placed with the manufacturer they provided the Mini Probe and the PMT indicating that those 2 together comprised a Probe III. This was just a simple reiteration of the supplier's info. I apologize if you've been misled. I understand where you're indicating the Probe you received is not the exact same as the latest pics of the Probe III at team-xecuter, however, the Mini Probe you received and the PMT perform the exact same features. However, I understand your frustration, and if you'd like to return the item and exchange for a product truly labelled Probe III, I have attached the instructions below:
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Return Merchandise Authorization (RMA) Verification Email
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ATTENTION: CONSOLESOURCE.COM WILL NOT ACCEPT ANY RETURN SHIPMENTS SHIPPED VIA UPS, FEDEX OR DHL. ANY RETURN SHIPMENT WITH AN AMOUNT OWING DUE TO IMPROPER CONTENT DECLARATION WILL ALSO BE REFUSED. IT IS ESSENTIAL THAT WHEN RETURNING ITEMS TO CONSOLESOURCE.COM FROM EITHER REPLACEMENT OR REFUND THAT YOU DECLARE THE CONTENTS OF THE SHIPMENT AS "RETURN MERCHANDISE FOR REPLACEMENT OR REFUND" WITH A TOTAL CUSTOMS VALUE OF $0.01.
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**** RMA NUMBER: 002492 ****
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This email contains all essential information on returning your product(s) to ConsoleSource.com. At this point in time you are either satisfied that your product is indeed faulty or you are sure that you want to return your product for other reasons. If you are still not 100 % certain of the conditions of the ConsoleSource.com Return Policy, please refer to the following link before proceeding
http://www.consolesource.com/returns/ You can now proceed with the return of your product paying close attention to each and every step outlined below:
1. This email contains your unique Return Authorization Number (RMA#). Your unique RMA Number must be visible on the Packaging that you are returning your product in.
2. You must include your original Sales Receipt, or a copy thereof, with the order you are returning. Upon the Sales Receipt or copy; your name, address, email address, Sales Order Number (SO#), RMA # and all product codes must be clearly visible and legible.
3. The returned order must be complete and in the exact condition at time of reception. This includes all original packaging, manuals, software, parts and included accessories regardless of size, weight or value.
4. You are required to pay all Shipping, Customs, Duties, Taxes and any other charge(s) that may be incurred as a result of the shipping of your returned item to us. ConsoleSource.com will cover shipping costs when sending replacement products to you on verifiable, defective merchandise. The method of shipping will be via Standard Ground Postal Service.
5. You are required to package, protect and insure your returned goods accordingly and at your discretion. ConsoleSource.com is not responsible for goods damaged or lost when in transit to us.
6. All items being returned to ConsoleSource.com from a location outside Canada must be declared and or marked clearly as 'Return Merchandise for Repair' with no intrinsic value. US/Canada Customs will otherwise assess duties, customs charges and/or taxes on the item, which ConsoleSource.com will refuse to accept. Your item will either be returned to you at your expense or destroyed according to Custom's discretion.
7. The shipping method you choose to ship your retuning goods to ConsoleSource.com is your sole discretion. Simply ensure that the courier/shipper is aware that the product is destined for an address within Canada. ConsoleSource.com recommends insuring your order appropriately. As well, we recommend choosing a shipping service that can provide delivery confirmation so you will indeed be able to prove the return of your package if necessary. ADDENDUM: CONSOLESOURCE.COM ACCEPTS NO RETURNS FROM UPS. DO NOT RETURN YOUR ITEM USING UPS. PLEASE USE YOUR COUNTRY'S APPROPRIATE POSTAL SERVICE.
You will be contacted via email 24 - 48 hours after the reception of your returned merchandise at ConsoleSource.com. If you still require further information or clarification regarding the return or your order, please email
[email protected].
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RETURN SHIPPING ADDESS
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CONSOLESOURCE.COM
PO BOX 54088
OSHAWA, ON
L1H1A9
CANADA
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Regards,
CCJ Technologies - ConsoleSource.com
http://www.consolesource.com
Toll Free: 1-888-779-1377
International: 905-721-8492
Fax: 905-721-1705
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