Re: UK - South/SouthWest England - XBox 360 Flashing - Dorse
As discussed with the purchaser - the mistake was made, and duplicated. For which we have apologised unreservedly.
A full invoice (with goods being purchased, with no mention of Wireless XBox 360 controller) was sent via PayPal to the customer, and settled within 24 working hours.
Upon hearing of the mistake this morning, we have offered to provide the wireless controller, however, we are requesting that a payment of £9.13 (for the initial console shipment) be made. We are also offering another wireless controller at £19.99 including free postage on top.
We are disappointed that this customer was not happy with their purchase. We were offering these consoles at £139.99 - I would ask anyone to find a console, brand new, any lower than £119.99 (which puts the flashing and delivery at just £20.00 - a bargain in anyones eyes).
The console was also shipped out to Malta - we would normally reserve our offers to UK residence only, perhaps this should have been made clear. We originally quoted at £49.00 shipping, but our couriers price had gone up by £9.13 subsequently, when the order was placed - a fee we have agreed to absorb.
Again, we always aim to ensure our customers are happy with their purchases, and do our very best, within the realms of not losing money, to ensure this is the case. I feel in this instance, we have done exactly that.